Be a dreamer

The realists said Disneyland would never work.

The realists returned when Walt Disney wanted to build something bigger in Florida -- again, they said it would never work.

Dreamers tend to make things happen in spite of realists.

Oh sure, realism should be part of the dream. But it is far different to have realism in your dreams than it is to be a realist.

The past is in the past. It is the future that can be changed, starting with the one day we have -- today.

Decide today to be a dreamer, and dream big. We need your dreams.

houston@figment-consulting.com

Bad customer service . . .

. . . doesn't really have to be bad, just not good enough.

. . . is not the opposite of great customer service.

. . . can simply be mediocre.

. . . is found more in the details than one would imagine.

. . . can be more about attitude than action.

. . . can overcome good intentions.

. . . can offset beautiful marketing.

. . . by one can intrude on good service from others.

. . . can easily invade the company culture and spread quickly.

. . . should not be accepted (not just by the customer, but by the company).

houston@figment-consulting.com