Houston, We Have a Problem.
The official blog of FIGMENT Consulting's Founder & CEO, Houston Tucker. FIGMENT-Consulting.com
Monday, February 9, 2015
Customer service v customer experience
Customer service is meeting needs.
Customer experience is
fulfilling wants
while meeting their needs.
If you concentrate on the
experience
you have the potential to create loyal customers.
houston@figment-consulting.com
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