Customer experience is fulfilling wants while meeting their needs.
If you concentrate on the experience you have the potential to create loyal customers.
houston@figment-consulting.com
Showing posts with label customer economics. Show all posts
Showing posts with label customer economics. Show all posts
Monday, February 9, 2015
Customer service v customer experience
Customer experience is fulfilling wants while meeting their needs.
If you concentrate on the experience you have the potential to create loyal customers.
houston@figment-consulting.com
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