Relationship Strategy v Marketing Strategy

A marketing strategy is a funnel-down system -- drop as many leads as you can in the top, sift them as they flow down to the bottom, and hopefully the ones who emerge as customers will stick.

A Relationship Strategy turns the funnel on its side, focuses first on existing customers and allows them to use the funnel as a bullhorn to help share your story.

A marketing strategy is about brand messaging.

A Relationship Strategy is about sharing your story.

A marketing strategy is developed around a conference table.

A Relationship Strategy grows from customer to customer.

A marketing strategy is all about which channels to use to broadcast the message and try to reach as many people as possible.

A Relationship Strategy is about determining why you exist, who you can best serve, then laser focus on sharing your story with them.

A marketing strategy focuses on leads and enrollments.

A Relationship Strategy focuses on right-fit students.

A marketing strategy focuses on the start of the school year.

A Relationship Strategy focuses on the end of the school year.

houston@figment-consulting.com

The Suit That Changed Bathing To Swimming

Today, $13.25 billion is spent annually on swimwear. In 1920 the total amount was zero.

The reason is in 1920 they were only known as bathing suits. There were no such things as swim suits.

It wasn't until 1921, Jantzen introduced the first swim suit. After lengthy board meetings, task forces, focus groups, and corporate strategy sessions, they finally arrived at the idea of what would become known as a swim suit.

Not really.

Instead, the idea of a swim suit originated with one man -- John Richard Dodson.

Dodson worked with Portland Knitting Company, manufacturer of Jantzen bathing suits and predecessor of Jantzen Inc. At the time he was retail manager of their Broadway store.

"I remember distinctly the twinkle in his eye as he suggested the use of the name in our advertising," stated John A. Zehnbauer, co-founder of Portland Knitting Company, a few years after the change. "So from 1921 we discontinued the use of the name bathing suits and used swimming suits in all our copy."

One person, one idea, and a new industry was born.

Most breakthroughs occur like that, not around a conference table.

houston@figment-consulting.com