Dear Company,
Your customers are trying to tell you something -- are you listening? If you are not, then they will find someone who will.
If you are listening, your customers want to know if you hear them too? If you do not, then they will find someone who will.
If you do hear them, your customers then want to know what you are doing about what they are telling you. If you do nothing, then they will find someone who will.
Signed,
Your Competitor
Figment Consulting
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