Tuesday, June 23, 2015

Customer service is an investment.

It is not an expense, as some would have you believe.

It is not marketing, though it does market you.

It is not a program, though programs are involved.

It is not a department, though it may need a department.

It is not a position, though positions may be involved.

It is a culture that has been invested in by the company (the people) on a daily basis, consistently over time.

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