Friday, February 12, 2016
Storyboarding the enrollment process
A storyboard provides a visual layout of the movie, and allows animators to reconfigure, redesign, and re-imagine scenes and stories before proceeding to the next stage of development. Perhaps moving scenes around, or adding elements will move the story along, or prevent combustion points in the story. Perhaps different camera angles will add to the story.
Storyboarding has proven so beneficial and successful that even theatrical plays utilize it. In addition companies have begun to use storyboarding for the sales process, customer conversion process, and other operational processes that can be visualized.
Over the past few years I have taken several companies I have consulted with through the visual storytelling to help uncover combustion points for customers, to rearrange the experience that streamlined the process and enhanced the experience, and simply to confirm that the current process needed only tweaks in order to improve.
Recently I have had the opportunity of storyboarding the enrollment process for several virtual schools I am consulting with on a regular basis. In doing so, it helped identify a path forward that dramatically improved the customer experience.
Seeing something visually can lead to alternatives that would otherwise remain hidden.
Try it for yourself. Take time to storyboard your enrollment process from a visual standpoint, and see for the first time what has been hidden before your eyes.