Recently a student in Texas was arrested for bringing a clock to school. And while I believe this latest incident shines a spotlight on where we are in today's world, and how fear seems to be driving us, my intent is not to focus on that larger issue for this.
It also demonstrates the lack of customer service within our public schools today. The virtual schools I have the privilege of working with are helping transform the overall learning experience by building a customer-centered culture, adopting service standards, and treating students as the valued customers they are.
Imagine a public school that took the same initiative. Imagine a public school that focused not just on the academics but also on the experience of learning. Imagine a public school (leaders, teachers, and staff) that built a culture centered on providing a remarkable learning experience for its students and treated them as the valued customers they are.
It is an idea worth imagining. It is also one I am working to bring to reality.