Bad customer service . . .

. . . doesn't really have to be bad, just not good enough.

. . . is not the opposite of great customer service.

. . . can simply be mediocre.

. . . is found more in the details than one would imagine.

. . . can be more about attitude than action.

. . . can overcome good intentions.

. . . can offset beautiful marketing.

. . . by one can intrude on good service from others.

. . . can easily invade the company culture and spread quickly.

. . . should not be accepted (not just by the customer, but by the company).

houston@figment-consulting.com